Sager Family Homes is dedicated to quality construction practices and ongoing customer care. If you have any questions about your new home, please feel free to reach our Customer Service team via phone.

For your own protection, accuracy, and the most efficient operation of Sager Family Homes, all non-emergency items must be submitted through BuilderTrend. We do not accept routine warranty items over the phone or through email. 

Emergency Services

Please review before calling the emergency contacts listed below.

The four 4 most common areas for an emergency warranty item are:

  1. Plumbing – seeing or finding water where water should not be, or loss of water
    1. For roof leaks – please see the roof section of your homeowner manual.
  2. Heating – total loss of heat, especially when it is 45 degrees or below outside
  3. Electrical – smoke, burning from an outlet or panel, more than half your house has lost power, or you lose power and your neighbors have not lost power. *Be sure to check with utility company as well
  4. Gas leak – If you smell gas in or around your home, call Puget Sound Energy 1-888-225-5773. 

If you experience anything that makes your home inhabitable, causes immediate damage, or could cause further damage to your home that would classify as an emergency:

1. Call our Warranty Manager Kaytlyn Heaslip 253.433.5571 (anytime)

2. Email warranty@sagerfamilyhomes.com

3. Call Sager Family Homes office (253) 537-2313 (Monday – Friday 8:30am – 4:30pm)


If you do not receive a response from someone at Sager Family Homes or from the Warranty Cell phone number within 30 minutes, please call the emergency contact of the contractor that you deem best will solve the issue. 



Rick The Plumber

(253) 847-7239



Plateau Electric

(360) 825-1090



Sound Heating                                            

(253) 875-3350


How to report a warranty claim (non-emergency)

Please send warranty@sagerfamilyhomes.com an email. Please add as much detail as you can, i.e. faucet drips in master bathroom, right side sink. Drips only when water is turned on. Include pictures or even videos.

The more information you can provide, the better. You should hear from a Sager Family Homes representative within 48 hours for non-emergency items from the time an item is submitted. Typically, we are going to reach out for more information to gain a better understanding of what is happening, why and if this needs to be addressed immediately or whether it can wait until your 30 day or 11 month walk through.

30 Day Warranty Homeowner Orientation

For our service program to operate at maximum efficiency, as well as for your own convenience, we will set up a time for additional orientation for about 30 days after you move into your home. If you have any warranty items that need to be addressed, please submit them via email. We will address items submitted at the 30-day warranty homeowner maintenance orientation. We will also teach you some great homeowner tips on how to properly take care of your home.

Between your 30-day home maintenance orientation and your eleventh (11) month warranty walk, warranty claims can be submitted. We will address each item and determine if it needs to be addressed immediately or can it wait until the eleventh (11) month warranty walk. 

Year-End Report

You will receive an email 30 days prior to your one-year warranty ending. Any claims need to be submitted by the last day of your warranty. We will do our best to complete any warranty items by the end of your one (1) year warranty.