Sager Family Homes is dedicated to quality construction practices and ongoing customer care. If you have any questions about your new home, please feel free to reach our Customer Service team via phone.
For your own protection, accuracy, and the most efficient operation of Sager Family Homes, all non-emergency items must be submitted through BuilderTrend. We do not accept routine warranty items over the phone or through email.
Please review before calling the emergency contacts listed below.
The four 4 most common areas for an emergency warranty item are:
If you experience anything that makes your home inhabitable, causes immediate damage, or could cause further damage to your home that would classify as an emergency:
1. Call our Warranty Manager Kaytlyn Heaslip 253.433.557 (anytime)
2. Email firstname.lastname@example.org
3. Call Sager Family Homes office (253) 537-2313 (Monday – Friday 8:30am – 4:30pm)
If you do not receive a response from someone at Sager Family Homes or from the Warranty Cell phone number within 30 minutes, please call the emergency contact of the contractor that you deem best will solve the issue.
Rick The Plumber
How to report a warranty claim (non-emergency)
Log into BuilderTrend (just like you did through the building process). Click on the warranty tab and then add new (or + from a mobile device).
Add as much detail as you can, i.e. faucet drips in master bathroom, right side sink. Drips only when water is turned on. Include pictures or even videos.
The more information you can provide, the better. You should hear from a Sager Family Homes representative within 48 hours for non-emergency items from the time an item is submitted on BuilderTrend. Typically, we are going to reach out for more information to gain a better understanding of what is happening, why and if this needs to be addressed immediately or whether it can wait until your 30 day or 11 month walk through.
30 Day Warranty Homeowner Orientation
For our service program to operate at maximum efficiency, as well as for your own convenience, we will set up a time for additional orientation for about 30 days after you move into your home. If you have any warranty items that need to be addressed, please submit them via BuilderTrend. We will address items submitted at the 30-day warranty homeowner maintenance orientation. We will also teach you some great homeowner tips on how to properly take care of your home.
Between your 30-day home maintenance orientation and your eleventh (11) month warranty walk, warranty claims can be submitted through BuilderTrend. We will address each item and determine if it needs to be addressed immediately or can it wait until the eleventh (11) month warranty walk.
You will receive a notification via BuilderTrend 30 days prior to your one-year warranty ending. Any claims need to be submitted through BuilderTrend by the last day of your warranty. We will do our best to complete any warranty items by the end of your one (1) year warranty.